Have you downloaded the NHS App? You can get it here! Login screen (nhs.wales)
Our reception staff have all been trained in Care Navigation. When you telephone the practice for an appointment, they will ask you some relevant questions in order to be able to direct you to the most appropriate health care professional within the practice. For example, a Nurse Practitioner, Minor Illness Nurse or Pharmacist or in some cases outside of the practice to a pharmacist, direct physiotherapy, optician, dentists, counselling and some social care.
They do not offer clinical advice or triage but this new way of working is about offering choice to see other specialists within the practice team and surrounding health board team.