Accessing Care – Appointments etc.

Accessing Care at Bryngwyn Surgery

At Bryngwyn Surgery, we aim to provide safe, timely, and person-centred care. We offer a range of appointment types to suit your needs, and wherever possible, we support ongoing relationships between patients and their preferred clinician.

This approach helps us ensure you receive the right care, at the right time, from the right person.

🩺 Appointment Types

We offer a blend of:

• Face-to-face appointments

• Telephone consultations

• Video consultations (when suitable)

If you have a preference, please let the Care Navigator know when booking. Some health issues will require a physical examination, and in those cases, a face-to-face appointment will be arranged.

💻 Online Access – eConsult

Our eConsult service is available 24/7 via our website for non-urgent issues, such as:

• Medical advice

• Fit note requests

• Medication reviews

• Administrative queries

You’ll receive a response within 2 working days.

📆 Routine Appointments

• Routine appointments are available every day and can be booked up to 3 weeks in advance

• You may request a specific GP or clinician, and we will do our best to accommodate this

• Please avoid calling at 8am for non-urgent issues to help us prioritise urgent care

🚨 Urgent Problems – Rapid Access Clinic

We offer a Rapid Access Clinic every weekday for patients with urgent medical problems.

These are typically face-to-face appointments. However, if a telephone or video consultation would be more suitable, please let the Care Navigator know — we’ll do our best to accommodate you.

☎️ Contacting the Surgery

You can contact us in several ways:

• Telephone – lines open at 8:00am (surgery doors open at 8:30am)

• My Health Online – for repeat prescriptions and record access

• Email – enquiries.W93046@wales.nhs.uk

• eConsult – via our website, available 24/7

👩‍⚕️ Care Navigation

Our trained Care Navigators will ask a few short questions when you contact us. This helps ensure you are booked with the most appropriate clinician or service.

We appreciate your cooperation — this helps us manage demand fairly and safely.

🧑‍⚕️ Our Clinical Team

In addition to our GPs, we have a skilled multidisciplinary team offering specialist care. This includes:

• Advanced Paramedic Practitioner – available Mon, Tue, Wed, Fri

• Clinical Pharmacist – available Mon, Tue, Wed, Fri

• Diabetic Specialist Nurse

• Psychiatric Wellbeing Practitioner

• Occupational Therapist

You may be offered an appointment with one of these clinicians depending on your symptoms or needs.
We may also refer or signpost you to trusted community services such as:

• Community pharmacy

• Physiotherapy

• Optometry

• Dentistry

• Counselling or mental health support

• Social care services

These care pathways are agreed across NHS Wales and help ensure faster, appropriate care.

🔁 Continuity of Care

We understand the importance of building trusted relationships with your healthcare professionals.

Where possible:

• We will book you with the same clinician for ongoing issues

• You may request a preferred GP when booking a routine appointment

• We review continuity as part of our wider service planning

📵 Missed Appointments (DNA Policy)

If you miss three appointments without cancelling, you may be removed from the practice list.

Please always let us know if you can’t attend — this allows us to offer the appointment to another patient.

⏱️ Appointment Length

Standard GP appointments are 10 minutes, usually for one issue.
If you have more than one concern or feel you need a longer appointment, please let the Care Navigator know when booking.

🤝 Chaperone Service

A trained chaperone is available for any consultation.
You can request one when booking or at your appointment.

⌛ Running Late

We aim to see patients within 30 minutes of their appointment time. If there is a delay, we will let you know as soon as possible.