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What we can do for you
We believe in good communication with our patients and others involved in providing health care. We believe you should be treated with respect, with dignity and in confidence. We believe you should know the name of all members of the Primary Health Care Team to whom you are speaking and the service you are to receive. We believe in acting promptly on any query or complaint you may have. We believe you are an equal partner in the care you receive and so can make your own decision about looking after yourself with guidance from our team.
What you can do for us
Please treat you surgery staff with due courtesy and respect. If you are unclear about your treatment, please ask. Try to follow any medical advice you are given; you are partners in the care that you receive and we ask you to accept your own responsibilities in return. Please let us know as soon as you can if you cannot keep an appointment. Please respond promptly to any letters we may send you. Be understanding when your own consultation is delayed by someone else’s unexpected emergency. Many illnesses can be prevented through healthy living. Ask about the health promotion information on offer in the surgery. Screening programmes are invaluable in early detection of certain illness, please take advantage of them. It is your responsibility to keep the practice updated on your change of address and telephone numbers.