Practice Charter

🤝 Our Commitment to You – and Yours to Us

At Bryngwyn Surgery, we believe healthcare is a partnership built on respect, trust, and shared responsibility. Everything we do is guided by the vision of A Healthier Wales, focused on delivering care that is closer to home, joined up, and centred on the individual.

🏥 What You Can Expect From Us

• Respect and dignity at all times, regardless of your background, beliefs or circumstances.
• Clear communication about your health, treatment options, and next steps.
• Confidentiality in everything we do. Your records are safe with us.
• Prompt and appropriate care, tailored to your needs, supporting continuity wherever possible.
• Named staff – we’ll always tell you who you’re speaking with and what they do.
• Acting on concerns – we take feedback and complaints seriously and will respond quickly and fairly.
• Involving you in decisions about your care. You are an equal partner in managing your health.

We are committed to continuity of care, offering you access to your preferred clinician wherever we can. We know this improves patient outcomes and builds trust, and we’re working towards making it the norm, not the exception.

🙌 What We Ask From You

• Treat all staff with respect – we’re here to help, and everyone deserves a safe, courteous working environment.
• Keep appointments or cancel in good time so we can offer the slot to someone else.
• Let us know of any changes to your address or phone number so we can stay in touch.
• Follow agreed treatment plans and seek clarification if you’re unsure about any medical advice.
• Respond promptly to letters or requests for contact.
• Understand that delays happen if another patient has a medical emergency – we will always give you the time you need.
• Take part in health promotion and screening programmes when offered.

🧭 Shared Responsibility

Good healthcare is a two-way street. We promise to deliver safe, timely and patient-centred care – and we ask you to engage fully in your own health journey. By working together, we support the goals of A Healthier Wales, strengthening access, continuity, and local care for all.

If you ever have questions about your care, or how you can best support your own wellbeing, our team is here to help.